My Alpari account had a problem which was not solved professionally. The price at which the short eurtry trades were closed was 4.
Looking at other brokers it shows that the real market price was only about 4. Also, the price at the chart from Alpari was only 4. Therefore I logged a claim and pretty soon the Compliance Dept of Alpari responded by saying it was a spread widening that caused the stop out. Because of this price error my account dropped to subzero and now Alpari is even demanding I should pay up for the negative balance.
Keep away from this nonprofessional broker! Definitively a poor one star only. I normally don't write reviews, but in this case I felt obliged to do this I'm extremely unhappy with the treatment by this broker.. In my trading history it shows the trades closed at 4. Afterwards I could see that Alpari's own chart only gave 4. I believe this was not my fault and that I should have the right to be fully compensated for this.
All trades should be reinstated or I should be compensated for the difference between the stop out price and the current market price. My short trades on this pair were stopped out at 4. When I looked at the charts of other brokers such as LMAX Pepperstone and Axitrader, it confirmed that the maximum ask never reached higher than 4. When I contacted Alpari about this, asking for a revision of the closing price, they just said there was a spread widening that lead to the stop out.
To prove how ridiculous this is, you can see below tick by tick data from dukascopy You can see 4. Over pips off market to be exact. Stay away if your are looking for an honest broker! Alpari was pay me money. I have no claims to the company. Thank you for help with this situation Sep 8, - 1 Star Hello.
I draw clame for theme, for financial comission and for russian forex-forum MMGP - http: Please, fill a claim for The Financial Comission and wait for their response. I try to get out my deposit, because i have found better trading platform. Now they want new documents, which verify my Neteller wallet.
They rejected a valid document. They have rejected a lot of documents before, which where valid, to make changes about my e-mail adress.
This broker has strategy of tricking and blocking me as a trader. Please be very careful, to invest with them now. Their PAMM program could deceive you, but with such tricky ways, i have lost trust in them. The customer service is beneath contempt. Sometimes an answer is provided via email 2 days later. Sometimes after several requests for an answer. The life chat is ridiculous. Very hard to make them understand what the question is, and IF!!! Broker is definitely NOT recommended. I really didn't like this broker.
The customer services is too bad, slow and not personalized, they treat you like an idiot if you ask questions to be sure about some situations or if your english is not enough fluent.
It took me 2 weeks to withdrawal, I don't put 1 star because I got my money. The ECN spread is not tight enough. And is the slowest website for a broker I've ever met. I am quite upset with Alpari. Initially they were professional and enjoyable. This is agonising because I am in urgent need of funds. I am fed up oftalking to their chat rep who can't help. All they need to do is send me a code which never comes. I'm very very upset. Good services, but their withdraw politics is quite slow and inefficient for trader.
Good, but not best. But the one thing that's going to make this company go down is the absence of good customer support, the payment department especially to be more precise. I've called the Alpari payment department more 5 times and spoke with 5 different agents and not a single one of them showed professionalism nor empathy and were not helpful at all so i had to send my PAMM clients to another broker.
Anyway, having worked as a Customer Support Rep for more than 5 years, trust me i know what i'm talking about and the customer department Alpari needs to improve, a lot Review and Ratings Forex Brokers Alpari. Live discussion Join live discussion of Alpari. Video Your company video here?
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