Leigh was invited to write this review by OFX. Jim was invited to write this review by OFX. Geoffrey Doueal was invited to write this review by OFX. John was invited to write this review by OFX. Dineshbhai Patel was invited to write this review by OFX. Ian Ottaway was invited to write this review by OFX.
Sally Litherland was invited to write this review by OFX. Categories Log in Sign up For companies. To our knowledge, this company collects reviews by asking its customers to share their experiences on Trustpilot. Read more This company has claimed its Trustpilot profile, but to our knowledge, doesn't actively invite its customers to write reviews on Trustpilot. Read more This company hasn't claimed its Trustpilot profile and to our knowledge, doesn't actively invite its customers to write reviews on Trustpilot.
Roll over stars, then click to rate. Tap stars to rate 1 star: Bad — unacceptable experience, unreasonable and rude conduct.
Poor — an inadequate experience with a lot of friction. Average — acceptable experience but with some friction. Great — decent treatment and very little friction.
Excellent — no reservations, I would recommend this company to anyone. Language All Languages 2, English 2, I want to thank all the staff for the wonderful way they "helped" me with transferring money. I was "very" nervous at taking the chance, but would now not hesitate to proceed forward with many more transfers.
Only the latest review will count in the company's TrustScore. Once set up it is very easy to transfer money. The rate is good, the information about the stage of the transfer is good, the speed of the transfer is good and if you have a problem of any sort the support is good. I had my money transferred in 3 days from Europe to US and the people who contacted me were very nice and exhaustive. I highly recommend OFX for money tranfers: Simple and easy to use and with a very efficient service and good rates offered.
I did seven transfers from Poland to Australia and it worked without any problems. Straightforward website, very helpful on the phone with immediate pick-up.
I was initially nervous about transferring funds with OFX, I did it and experienced an easy transaction and a speedy transfer to my friend in UK. Great support and easy software. Great rates compared to major banks. It was a bit of a pain to set-up but no different to other similar services. Once set up though it is a great Offering and very simple. Also some of the best rates on the market.
Have used OFX many times. Easy to use; website is clear and efficient; very reliable; very good exchange rate given. Having not done anything like this before, I was a bit nervous, but OFX agent Ellie Martin was excellent in helping me through my transaction and instructing me how to proceed. It was a quick and easy transaction in the end, and I would definitely use OFX again if I have any similar needs crop up in the future.
Would definitely recommend OFX. I have been using these guys monthly since I have never had any problems with the service. My money always moves quickly, typically within 2 days. I very rarely have to actually talk to them on the phone, I think maybe 3 times in the last 8 years. What more can you ask for. This was a new experience for me, and a positive one. The staff by phone were helpful and pleasant in manner. The email system used was professional and informative.
The offer of further assistance if required was appreciated. The most expensive transaction and worst service I've ever experienced sending money overseas. I've been doing this for a decade and only tried these guys based on a personal recommendation.
There are much better providers in a crowded market. And now I have received a comment on this public post within 62 minutes of publishing my discontent. This is after they took one week to process my transaction.
It looks like the budget is geared toward repairing a poor reputation rather than building a great one. We're sorry to hear that you did not have a great experience with us, and would love to know how our service fell short of our usual high standards. The customer experience is our top priority, and we welcome all feedback good and bad as it is an opportunity to learn how we can improve our service.
Please feel free to send us your username to customer. Kind regards, The OFX team. Great service and assistance - first time I've sent currency overseas and Ram really assisted me with making sure it got to the right bank. Good service but wish they were more clear about a fee that is charged later on.
I asked if the full amount would reach the recipient and they said yes but alas, there was a hefty fee charged before the amount reached so now I have to re-transfer the rest! OFX send the exact amount of currency as per your transaction. However, depending on what route the payment takes and the relationship between the correspondent banks, an intermediary bank may deduct a fee from the payment amount prior to forwarding funds to the beneficiary.
The fee is unfortunately at the full discretion of the bank and OFX does not receive any portion of it. We apologise for not communicating this clearly and for the inconvenience this has caused you.
The customer experience is our top priority, and your feedback will be shared with the team. Particularly good was been able to call for help 24 hours. Being able to pay by debit card is good as it cuts out any delay. My transfer was to Thailand and it was done in three days inclusive which I was very happy with. AS promised, all procedures were efficiently handled and I was kept in touch throughout the transaction as to where the deal was at that time.
The buy sell spreads were a touch generous but I am sure they will improve upon that as they gain momentum. Would definitely use them again. To reply as a company, please log in to your business account.More...